Logged as #2080 in connected softwareTuesday 6:54 PM ET
The vendor went quiet.The tenant didn’t.
AI maintenance coordination for everyone in the loop.
So everyone feels taken care of.Including the person managing it all.
Now OursAgreed
Visit agreed.
Tuesday, 10–11 a.m.
8 Ash St, unit 2
A work order and a sent message
Work order #2071 · Kitchen sink leak8 Ash St, unit 2Open
The work is logged. The worry is still yours.- Assigned
- Rick's Plumbing
- Last update
- Monday 9:12 AM ET
- PhoneTuesday 10:05 AM ETYou called Rick's PlumbingNo answer
- PhoneTuesday 3:30 PM ETYou called Rick's Plumbing againNo answer
- MessagesWednesday 6:05 PM ETAna · 8 Ash StIs anyone coming?
- MessagesThursday 8:02 AM ETAna · 8 Ash StNobody came. The cabinet is soaked.
With Now Ours
Needs youMonday 9:19 AM ET
Ana's sink at 8 Ash St is leaking, and the water is off. It was repaired 2 weeks ago, on #2044. Send it to Rick's Plumbing?
Send to Rick's Plumbing- Ours answered Ana in 2 minutes
- Ours chased Rick's Plumbing until they booked
- Ours checked with Ana that it's fixed
Closed #2071 in connected softwareTuesday 11:52 AM ET
“Is anyone coming?” You don't know either
- Monday. A tenant texts about a leak while you're showing a unit.
- Tuesday. The plumber still hasn't called back. You call him twice.
- Thursday. The tenant tells you nobody came.
The same leak, Now Ours
One approval from you. Now Ours handles the follow-ups, scheduling and tenant check without you having to manage every AI step.
Ours did
13- Monday 9:14 AM ETAnswered Ana in 2 minutes and asked your safety questions
- Monday 9:17 AM ETWalked Ana through shutting off the water
- Monday 9:18 AM ETFound an earlier repair on this sink, #2044, 2 weeks ago
- Monday 9:19 AM ETAsked you once: send it to Rick's Plumbing?
- Monday 10:41 AM ETSent it to Rick's Plumbing after your tap
- Monday 11:41 AM ETNudged Rick's Plumbing
- Monday 11:58 AM ETGot Rick's reply “Sounds like a different issue. I can take a look Thursday.”
- Monday 12:01 PM ETAsked Rick for tomorrow, since Ana's water is off
- Monday 12:20 PM ETGot Rick to move it to tomorrow “For you, sure. Tomorrow at 10:00 AM ET.”
- Monday 12:21 PM ETConfirmed Tuesday 10:00 AM ET with Rick and Ana
- Tuesday 11:41 AM ETPut Rick's photo of the fix on the case
- Tuesday 11:45 AM ETAsked Ana if it's fixed. “Yes, all dry.”
- Tuesday 11:52 AM ETClosed the work order through a supported software connection
You did
1 tapNeeds you
This sink was repaired 2 weeks ago, on #2044. Send it to Rick's Plumbing?
Earlier repair at 8 Ash St, unit 2: kitchen sink, work order #2044, 2 weeks agoSent to Rick's PlumbingMonday 10:40 AM ETOff your list
- Call Rick's Plumbing and wait for a call back
- Push Rick for an earlier day
- Text Ana back and forth to find a time
- Update the work order
Closed in connected softwareCase #2071 · Tuesday 11:52 AM ETRick Replaced the supply line.Ana Yes, all dry.Photo of the fixRick's Plumbing · Tuesday 11:41 AM ET
Set a rule for 8 Ash St
Prefer Rick’s Plumbing for plumbing at 8 Ash St. Save the rule for the next repair.
Rule savedTuesday 12:02 PM ETSee how it works, step by step
Your part in the repair was one tap, Monday at 10:40 AM ET
Vendors
Third text to the plumber today Still no answer
You shouldn’t have to remind the AI to send the next reminder. Now Ours follows up within your contact rules. Still no answer? You get the history and the next decision.
Ours did
#2058 · 31 Cedar Ln · bathroom sink not drainingTexts to Bayside Plumbing
- 1Monday10:41 AM ET
- 2Tuesday9:00 AM ET
- 3Wednesday9:00 AM ET
- 4Thursday9:00 AM ET
Maple Street Rentals maintenance. Following up on the bathroom sink at 31 Cedar Ln. Can you send a time today? Text or call this number.
No answer after 4 texts, so it brought the case to you
You did
1 tapNeeds you
Bayside Plumbing didn't answer 4 texts about 31 Cedar Ln. Offer it to Harbor Plumbing?
#2058 · bathroom sink not draining · last nudge Thursday 9:00 AM ETOffered to Harbor PlumbingThursday 9:14 AM ETOff your plate
- Text Bayside Plumbing four times
- Remember to check back every morning
- Look up the next vendor's number
Tenants
Tenants get an answer in your name, even when you can't pick up
A call answered is only the beginning. Dee needs to know what happens next. Now Ours keeps her report, the safety answers, and the next step together, so your team can pick up the repair without asking her to start over.
Maple Street Rentals · callTuesday 6:52 PM ETAnswered
- OursMaple Street Rentals maintenance. I'm the AI assistant, and this call is recorded. What's going on?
- Dee · 14 Oak St, unit 1The dishwasher is leaking.
- OursIs water reaching the floor, an outlet or the unit below?
- DeeJust the floor by the sink.
- OursThanks, Dee. It’s case #2080. I’ll follow up to arrange a visit and text you when the time is confirmed.
You did
NothingCase #2080 · Dishwasher leakDee · 14 Oak St, unit 1
- Safety
- Water on the floor by the sink. Not near an outlet or the unit below.
- Priority
- Can wait for the morning
- Next
- Offer it to Jo, your technician, at 8:00 AM ET
Not your evening anymore
- Pick up at 6:52 PM ET on a Tuesday
- Ask the safety questions
- Type the work order into your software
On a call, a tenant can ask for a person and gets put through to whoever is on call.
After hours
An emergency at 2:00 AM ET calls your on-call person, then the backup
Now Ours follows your on-call path. If the first person doesn’t answer, it tries the backup. If nobody takes responsibility, your team gets the unresolved emergency and the contact history.
Wakes your on-call person
Ringing Sam, then Dave. Dave took it · 2:24 AM ET
- 12:14 AM ETCalls and texts Sam, first on your on-call calendar.Sam's phone goes to voicemail.Voicemail
- 22:19 AM ETAfter 5 minutes with no answer, it calls and texts Dave, the backup.Delivered, no reply
- 32:24 AM ETDave calls Kim back.Dave took it
- 4Nobody takes it? The case comes to you, with who was called and when.Not needed
Waits for the morning
A call that can wait
Tuesday 11:40 PM ET
Lena · 6 Grove St, unit 3The bathroom fan stopped working.
OursThat can wait for the morning. It's case #2082, and someone will call you by 10:00 AM ET. If anything gets worse, call back.
Logged as #2082 in your software. Nobody was woken up.
You decide what counts as an emergency. Everything else waits for the morning, and the tenant is told when to expect a call.
On call alone, or during a shift?
- On your own? Put yourself first on the on-call calendar, and an emergency calls and texts you first.
- Can't pick up during a shift? Add a backup. If you don't answer within 5 minutes, it calls and texts them too.
- Your technicians can be on the on-call calendar.
- Each property can have its own on-call schedule, so the call reaches the team for that building.
Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.
Your technicians
Want your technicians to get the first offer? Set that preference for each property
Choose who gets the first offer for each property. When your technicians are booked, Now Ours asks your vendors for a time. The scope and access notes stay with the job.
Garbage disposal · 6 Grove St, unit 3
Scheduled with PatRunning toilet · 40 Lake St
Offered to Rick's Plumbing · awaiting replyWednesday
Pat
The technician app
- 8:00 AM – 10:00 AM ETSmoke detector · 12 Elm St
- 1:00 PM – 3:00 PM ETGarbage disposal · 6 Grove St, unit 3
Lee
The technician app
- 9:00 AM – 11:00 AM ETStuck window · 5 Birch Rd
- 1:00 PM – 3:00 PM ETDoor lock · 31 Cedar Ln
Rick's Plumbing
Texts, or the vendor app
Maple Street Rentals
Maple Street Rentals maintenance. Rick, can you send two times for 40 Lake St, running toilet? Text or call this number.
Follow-ups
It follows up on more than the repair visit
A repair can stall on an owner’s approval, a new vendor’s details or a photo from the tenant. Now Ours asks for what’s missing and saves the answer with the repair.
Property owner updates
Owners open their secure quote link to review the finding, cost, and photos. A sent link stays pending until they answer.
You approved sending the quoteMaple Street Rentals: the water heater at 9 Pine St needs replacing. Quote and photos here: nowours.com/a/9pineMonday 10:00 AM ETMaple Street RentalsFor the owner of 9 Pine StWater heater replacement$1,850Quote from Rick's Plumbing · 3 photosApproveAsk for a callApproved Tuesday 4:30 PM ETOnboarding new vendors
We help new vendors understand your requirements and get ready for your jobs, with the access and details they need.
You reviewed the details and approved Brightline HVACBHBrightline HVACNew vendor · invited Monday 9:00 AM ETReady for jobs- Trades and service areaHVAC · all your properties
Answers you need from tenants
The tenant opens their repair link or replies to the maintenance text. Their answer belongs on the case, where the next person can use it.
The next person has the photo they need- Hi Marco, it's Maple Street Rentals. For the dishwasher repair at 22 Elm St, unit 4, can you send a photo of the label inside the door?Monday 9:00 AM ET
- A quick reminder about the dishwasher label photo for 22 Elm St, unit 4.Tuesday 9:00 AM ET
- Here it isDishwasher label.jpgTuesday 11:20 AM ET
Needs you
Dozens of jobs a week 3 questions for you
You shouldn’t have to read every AI update to find the repair that needs you. See the quote to approve, the owner’s question or the tenant to call, with the contact history.
Ours did
Tuesday- Cases closed
- 6
- Tenant texts and calls answered
- 41
- Vendor follow-ups
- 18
- After-hours calls
- 3
- Tuesday 9:00 AM ETNudged Bayside Plumbing about the sink at 31 Cedar Ln, 2 of 4
- Tuesday 9:00 AM ETReminded Omar to pick a time for the tub faucet at 27 Willow Ave, unit 2
- Tuesday 10:00 AM ETReminded Helen Ortiz about the $640 quote for 3 Mill St
- Tuesday 11:52 AM ETClosed #2071 in connected software after Ana said it was fixed
- Tuesday 6:52 PM ETAnswered Dee's call about the dishwasher and logged #2080
- Tuesday 11:40 PM ETTold Lena her bathroom fan can wait for the morning, and didn't wake anyone
Every message and booking is on the case, with who it went to and when.
You did
3 taps- Needs youWednesday 8:00 AM ET
Brightline HVAC quoted $380 to replace the dryer vent at 27 Willow Ave. Approve it?
#2073 · dryer vent · over the $300 limit for 27 Willow AveApproved $380Wednesday 8:02 AM ET
- Needs youWednesday 8:00 AM ET
Helen Ortiz hasn't answered about the $640 quote for 3 Mill St, even after a reminder. Call her again?
#2069 · back steps · reminded Tuesday 10:00 AM ETCalling Helen OrtizWednesday 8:03 AM ET - Needs youWednesday 9:00 AM ET
Omar hasn't picked a time for the tub faucet at 27 Willow Ave, unit 2, even after a reminder. Call him?
#2077 · tub faucet · reminded Tuesday 9:00 AM ETCalling OmarWednesday 9:04 AM ET
Nothing else needs you in this example.
Setup
You shouldn’t have to chase the automation, too
We help set up your people, contact rules and spending limits. Now Ours uses those rules for routine work, so you don’t have to manage every AI step. Decisions that need you come back to you.
- Start together
Maintenance defaults, fitted to your team
Now Ours starts on Cautious, so it asks before spending. Choose technician preference for each property and agree when unanswered vendor follow-ups come back to you. Here’s one setup:
CautiousTechnicians first4 nudges, then you - Assisted setup
Your people and your process
We help tenants, owners, vendors, and technicians join with the access and context they need. Then work through spending limits and emergencies with your team.
What counts as an emergency?
Burst pipe or floodingNo heatGas smellClogged sink - Every day after
It follows the rules you give it
Set a vendor to prefer, vendors never to use, people not to contact and a spend limit, for your company, one property or one case.
Rule · 9 Pine StPlumbing: Rick's Plumbing firstSet by you
Every property in one place
Open a property and it's all on one page: its spend limit, its rules and whether our AI team works it.
9 Pine StProperty settings
- Spend limit$500Set by you
- ModeCautiousFrom your company setting
- RulesPlumbing: Rick's Plumbing first1 rule
- Our AI teamOnTurn it off for this property any time
Price
Your software logs the repair Ours gets it done
$5 a door a month. Month-to-month, cancel in the app.
12 doors × $5 = $60 a month. No setup fee. We help you get your people, software, and rules ready together.
What's included
- Calls, texts and minutes
- The technician app
- The vendor app and texts
- Property owner approval links
- Month-to-month. There's no exit fee.
- Cancel with a button in the app. Billing stops at the end of the month.
- Export your cases any time as CSV or JSON.
See the work you pay for
Every case, text, call and nudge, day by day, week by week, month by month or year by year.
Example dashboard· Maple Street Rentals
Cases closed31
Tenant texts and calls answered212
Vendor follow-ups94
After-hours calls11
Cases closed by dayMonday to Sunday
Latest activity
- Answered Dee's call about the dishwasher6:52 PM ET
- Nudged Bayside Plumbing, 3 of 49:00 AM ET
- Booked Lee for the door lock at 31 Cedar Ln9:40 AM ET
- Closed #2071 in connected software11:52 AM ET
Let’s take one repair off your mind
See how Now Ours handles a repair, and where you stay in charge.
Bring the repair that keeps coming back to you.
We’ll start with what’s frustrating your team and walk through a repair together.
Book a walkthroughOn the call
- One repair, including the part that gets stuck
- Your questions about your vendors, technicians and software
- Your one-time setup quote, if you have 100 doors or more
Explore a sample repair first.
See the report, the unanswered follow-up, and the decision with its history.
- 1Meet the people in the repair
- 2See what is known and what is still waiting
- 3Review the next decision
Before you decide
Check it against your software and your options
- Works with your softwareWe check your software connection together during onboarding. See the connections and what each one supports.
- Compare your optionsA coordinator, an answering service, doing it yourself and other products, on sourced facts.
- Learn the processGuides, templates, posts and a glossary for running maintenance, with or without us.
Questions
Yes. Every portfolio size gets assisted onboarding. We work with your staff, tenants, owners, vendors, and technicians on how they join, their part in the repair, and the rules for access and contact. We also help with your software connection.
Now Ours follows up through the channels agreed with your team. If the answer remains missing, your team gets the case, contact history, and next decision. Silence does not confirm a visit, approve spending, or prove a repair is finished.
No. Tenants can use their repair link or tenant account. Owners and vendors open secure links shared with them. In-house technicians sign in to their company account. We help your people get started.
Every message and booking is on the case, with who it went to and when. On Cautious it asks before it picks a vendor, spends money, cancels work or contacts a property owner, so the big calls stay yours.
You set the spend limit for each property and what counts as an emergency. On Cautious it asks before it picks a vendor, spends money, cancels work or contacts a property owner, and each ask is on the case.
Yes. Every call says it's an AI assistant and that it's recorded. The first text says it too. A tenant who calls can ask for a person and is put through to whoever is on call.
Yes. Calls and texts work in English and Spanish.
Only your team can see it, plus our support staff when they fix a problem for you. The companies that process it for us, like the ones that carry calls and texts, are listed on our subprocessors page. It's stored in the US. You can export your cases any time, and your data is deleted 30 days after you cancel.
No. Cancel with a button in the app. Billing stops at the end of the month, and you can export your cases first.