Propertyware
A Propertyware tenant calls at 2:00 AM ET Someone has to pick up
For property managers on Propertyware: our AI maintenance team answers tenant calls at night and works each case by text and call, with every step on the Propertyware work order. Only what is on your emergency list wakes your on-call person. It reads your properties, tenants, vendors and work orders from Propertyware, and closes the work order there once the fix is confirmed.
- AppFolioLiveReads and writes back. Work orders close in AppFolio.See the details
- BuildiumLiveReads and writes back. Tasks close in Buildium.See the details
- RentvineLiveReads and writes back. Work orders close in Rentvine.See the details
- Rent ManagerLiveReads and writes back. Work orders close in Rent Manager.See the details
- PropertywareLiveReads and writes back. Work orders close in Propertyware.See the details
Using something else? Tell us. We add systems by demand.
Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.
Not on your emergency list? It waits for the morning, logged in Propertyware
You decide what counts as an emergency. Everything else goes on a Propertyware work order that night, nobody is woken, and the tenant is told when to expect a call.
Ours took the night call
#2082 · 6 Grove St- Tuesday 11:40 PM ETAnswered Lena's call about the bathroom fan at 6 Grove St, unit 3
- Tuesday 11:41 PM ETAsked your safety questions. Not on your emergency list, so nobody was woken
- Tuesday 11:42 PM ETOpened work order #2082 in Propertyware
- Wednesday 8:00 AM ETOffered it to Pat, your technician
- Wednesday 8:02 AM ETBooked Pat for 11:00 AM ET and texted Lena the time
- LenaTuesday 11:40 PM ETThe bathroom fan stopped working.
- OursTuesday 11:41 PM ETThat can wait for the morning. It's case #2082, and someone will call you by 10:00 AM ET. If anything gets worse, call back.
- OursWednesday 8:02 AM ETGood morning, Lena. Pat, the Maple Street Rentals technician, can fix the fan today at 11:00 AM ET. Reply YES or send a better time.
- LenaWednesday 8:10 AM ETYES
Water through the ceiling wakes Sam first, then Dave after 5 minutes
An emergency calls and texts the first person on your on-call calendar, then the backup after 5 minutes. Nobody takes it? The case comes to you, with who was called and when.
- First on call
- Sam · 2:14 AM ET · voicemail
- Backup
- Dave · 2:19 AM ET
- Taken by
- Dave · 2:24 AM ET
- Ours2:19 AM ETMaple Street Rentals maintenance. EMERGENCY #2075 at 5 Birch Rd, unit 2: water through the ceiling. Sam hasn't answered. Kim's number is on the case.
- Dave2:24 AM ETCalling Kim now.
Prepare your Propertyware connection with us
Every size gets assisted onboarding. We prepare your software connection, people, and rules together. Any one-time setup cost is quoted before you commit.
Starting with Propertyware
- 1Tell us about your teamYour people, software and approval rules.
- 2Connect Propertyware in Settings, under IntegrationsIt starts read-only. Nothing reaches your tenants or vendors yet.
- 3See its drafts on your real work ordersReview how the connection fits your workflow with our team.
- 4Prepare your people and rulesWe help with staff, tenants, owners, vendors, and technicians.
- 5Review readiness together before going liveWe agree billing, access, and communication rules with your team.
Questions
No. Propertyware stays your record. The work order opens, updates and closes there.
Someone with administrator access to your Propertyware account. The setup screen in Settings, under Integrations, walks through each step.
Only after the tenant confirms the fix, or the vendor or technician marks it done with a photo or note. That confirmation goes on the work order as a note.
Yes. We help prepare your Propertyware connection and review access, people, and communication rules with you before going live.
No. A single-family home is one door, the same as one apartment, at $5 a door a month.
Any time, in settings or in Propertyware. Its access stops, and your work orders stay in Propertyware.
Keep reading
- Propertyware work ordersHow a request moves, and where the follow-up drops
- Works with your softwareAppFolio, Buildium, Rentvine and more
- You stay in chargeYou decide, and it uses the rules you write
- Onboarding vendorsW-9s, insurance and what you expect
- Security and dataWhat we access and how it's stored
- QuestionsStraight answers on control, price and software
Night calls answered and logged in Propertyware