In-house technicians
Know what you’re walking into
You need the problem, the access details, and the work expected of you before you arrive. And a way to explain what is blocking the job while you are there.
“Can I actually do this job when I get there?”
Arrive ready to do the work, with the details in hand and a team that can respond when something changes.
Sign in to the technician app with the account your team sets up.
Your company connects your account to your technician role and assignments. Open the job to see its context and the next action available to you.
Use your company account. If the technician app or assignment is missing, ask your supervisor to check your role and job access.
Example
- 8–10 AM ETSmoke detector · 12 Elm St
- 2–4 PM ET · confirmedKitchen sink leak · 8 Ash StYour assignment
- 9–11 AM ETStuck window · 5 Birch Rd
- 1–3 PM ETDoor lock · 31 Cedar Ln
The job details travel with you
See the report, photos, assigned scope, visit details, and recorded access notes before starting.
- Kitchen sink leak8 Ash St, unit 2NextConfirmed · 2–4 PM ET
Home after 2. Please call first; I have a dog.
Inspect the supply line. Report the finding before additional work.
Add progress and photosReport a blockerPreviously loaded jobs stay available offline. Your updates wait for a connection.
- Tenant report
- Water is leaking under the kitchen cabinet.
- Scope
- Inspect and report the leak
- Access
- Home after 2. Please call first; I have a dog.
- Your visit
- Friday, 2–4 PM ET · confirmed
A blocked job shouldn’t leave you on your own
Report progress, add photos, request a specialist or quote, and record completed work with anything still outstanding.
A useful progress report
On site- FindingPat locates the leak and adds a photo
- BlockerThe replacement part is not on the van
- Next decisionThe supervisor sees the missing part and remaining work
- PatProgress reportSupply line is split. I’ve isolated the water. Need the right replacement before I can finish.
- Maple Street RentalsHandoffThe finding and photo are on the case for your supervisor to review.
Your work has a clear handoff
Your supervisor can see the blocker or completion report on the case. The next person has the finding, rather than a bare “done” status.
- Work reported
- Supply line replaced and tested
- Evidence
- Photo and work notes attached
- Remaining work
- None reported by Pat
- Next
- Ask Ana whether the repair is working
- Record what you did
- Attach the useful photo or note
- Name anything still outstanding
- The resident’s answer stays separate from your report
A blocker deserves a useful answer
Report missing parts, access problems, or the need for a specialist. Your team can review the next step. Partial work keeps the remaining items visible instead of making the whole repair look finished.
Getting everyone started is part of the work.
We help your company connect technician accounts, assignments, and the supervisor responsible for questions. Your company decides who joins the team and which jobs each person can access.
For property managers considering Now Ours
Bring a repair that keeps coming back to your team. We’ll walk through the people, the decisions, and the parts that don’t go to plan.