AppFolio
The AppFolio work order is open The vendor hasn't called back
For property managers on AppFolio: our AI maintenance team chases the vendor by text and call until the repair is booked. Every step lands on the AppFolio work order. It reads your properties, tenants, vendors and work orders from AppFolio, and closes the work order there once the fix is confirmed.
- AppFolioLiveReads and writes back. Work orders close in AppFolio.See the details
- BuildiumLiveReads and writes back. Tasks close in Buildium.See the details
- RentvineLiveReads and writes back. Work orders close in Rentvine.See the details
- Rent ManagerLiveReads and writes back. Work orders close in Rent Manager.See the details
- PropertywareLiveReads and writes back. Work orders close in Propertyware.See the details
Using something else? Tell us. We add systems by demand.
Four texts to a quiet vendor Then one question for you
The AppFolio work order is open and the vendor hasn't called back. Ours texts them up to 4 times in your company's name. Still quiet? You get one sentence in Needs you, with the next vendor to offer it to.
Ours chased Bayside Plumbing
#2058 · 31 Cedar Ln- Monday 10:30 AM ETRead work order #2058 in AppFolio: bathroom sink not draining at 31 Cedar Ln, unit 1
- Monday 10:41 AM ETDeliveredTexted Bayside Plumbing about the sink
- Tuesday 9:00 AM ETDeliveredNudge 2 of 4
- Wednesday 9:00 AM ETDeliveredNudge 3 of 4
- Thursday 9:00 AM ETDeliveredNudge 4 of 4
- Thursday 9:01 AM ETNo answer after 4 texts, so it brought the case to you
- OursMonday 10:41 AM ETMaple Street Rentals maintenance. Can you send two times for 31 Cedar Ln, unit 1, bathroom sink not draining? Text or call this number.
- OursThursday 9:00 AM ETMaple Street Rentals maintenance. Following up on the bathroom sink at 31 Cedar Ln. Can you send a time today? Text or call this number.
Closed in AppFolio only after Ana says it's fixed
Rick's Plumbing sends a photo of the fix, and Ours still asks Ana. Her answer and the photo go on the AppFolio work order before it closes.
- Opened
- Monday 9:18 AM ET
- Vendor
- Rick's Plumbing
- Visit
- Tuesday 10:00 AM ET
- Fix
- Replaced the supply line
- Tenant
- “Yes, all dry.”
- Closed
- Tuesday 11:52 AM ET
- OursTuesday 11:45 AM ETHi Ana, Rick says the leak under your sink is fixed. Is everything dry?
- AnaTuesday 11:46 AM ETYes, all dry.
Prepare your AppFolio connection with us
Every size gets assisted onboarding. We prepare your software connection, people, and rules together. Any one-time setup cost is quoted before you commit.
Starting with AppFolio
- 1Tell us about your teamYour people, software and approval rules.
- 2Connect AppFolio in Settings, under IntegrationsIt starts read-only. Nothing reaches your tenants or vendors yet.
- 3See its drafts on your real work ordersReview how the connection fits your workflow with our team.
- 4Prepare your people and rulesWe help with staff, tenants, owners, vendors, and technicians.
- 5Review readiness together before going liveWe agree billing, access, and communication rules with your team.
Questions
No. AppFolio stays your record. The work order opens, updates and closes there.
Someone with administrator access to your AppFolio account. The setup screen in Settings, under Integrations, walks through each step.
Only after the tenant confirms the fix, or the vendor or technician marks it done with a photo or note. That confirmation goes on the work order as a note.
Yes. We help prepare your AppFolio connection and review access, people, and communication rules with you before going live.
It does. Our page on running alongside AppFolio's built-in AI covers what each one does, from AppFolio's public material.
Any time, in settings or in AppFolio. Its access stops, and your work orders stay in AppFolio.
Keep reading
- AppFolio work ordersHow a request moves, and where the follow-up drops
- Alongside AppFolio's built-in AIWhat happens after the AI answers
- Works with your softwareAppFolio, Buildium, Rentvine and more
- Onboarding vendorsW-9s, insurance and what you expect
- Security and dataWhat we access and how it's stored
- You stay in chargeYou decide, and it uses the rules you write
Every AppFolio work order, closed with the proof on the record