About us
We built an AI maintenance team so the repair gets finished
We're Now Ours Inc. We make an AI maintenance team for property managers that answers your tenants, chases your vendors and closes the work order in the software you already use.
- What we make
- An AI maintenance team, called Now Ours
- Made for
- Landlords and property managers of any size
- Price
- $5 a door a month, calls and texts included
- Works with
- AppFolio, Buildium, Rentvine, Rent Manager and Propertyware
- support@nowours.com
- Replies
- From a person, the same business day, Monday to Friday
- Your data
- Stored in the US. Seen by your team, our support and the subprocessors we list
You pay every month and still do the work yourself We built it for that
The vendor went quiet and nobody told you?
Ours sends up to 4 texts in your company's name. Still quiet? The case comes to you.
4 texts, then Needs youVendorsStill checking every step behind it?
Needs you lists only the cases that need a person. Each one is a sentence and a button.
Needs you · 1 question on #2071How it worksWorried it says done when nobody came?
Done means the tenant confirmed the fix, or the vendor or technician marked it done with a photo or note. Otherwise the case says Not sure it happened.
Closed“Yes, all dry.” · Tuesday 11:52 AM ETYou stay in chargeNot sure anyone took the emergency?
It calls and texts your on-call person, and the backup gets called after 5 minutes. If nobody takes it, the case comes to you.
On-call person called · 2:14 AM ETAfter hours and emergenciesYour technicians treated like vendors?
Your own technicians get the job first, in their calendar and the technician app. Vendors fill in when the team is full.
Offered to your technician firstIn-house techniciansWorried it ignores what you set?
On Cautious it asks before it picks a vendor or spends money, and each ask is on the case.
Asked before picking a vendorYou stay in chargeNight calls going to the wrong person, or to nobody?
Only the people on call are called, first person and then the backup. If nobody takes an emergency, the case comes to you, with who was called and when.
Backup called after 5 minutes · 9:44 PM ETAfter hours and emergenciesNo time to bring everyone into another system?
We help your team, tenants, owners, vendors, and technicians get started.
Assisted onboarding for every portfolio sizeBook a walkthrough
Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.
Someone has to say it's ours Now that someone is us
On this case our AI team did the chasing and you took one tap. The deciding stays yours.
Ours did
13- Monday 9:14 AM ETAnswered Ana in 2 minutes and asked your safety questions
- Monday 9:17 AM ETWalked Ana through shutting off the water
- Monday 9:18 AM ETFound an earlier repair on this sink, #2044, 2 weeks ago
- Monday 9:19 AM ETAsked you once: send it to Rick's Plumbing?
- Monday 10:41 AM ETSent it to Rick's Plumbing after your tap
- Monday 11:41 AM ETNudged Rick's Plumbing
- Monday 11:58 AM ETGot Rick's reply “Sounds like a different issue. I can take a look Thursday.”
- Monday 12:01 PM ETAsked Rick for tomorrow, since Ana's water is off
- Monday 12:20 PM ETGot Rick to move it to tomorrow “For you, sure. Tomorrow at 10:00 AM ET.”
- Monday 12:21 PM ETConfirmed Tuesday 10:00 AM ET with Rick and Ana
- Tuesday 11:41 AM ETPut Rick's photo of the fix on the case
- Tuesday 11:45 AM ETAsked Ana if it's fixed. “Yes, all dry.”
- Tuesday 11:52 AM ETClosed the work order through a supported software connection
You did
1 tapThis sink was repaired 2 weeks ago, on #2044. Send it to Rick's Plumbing?
Earlier repair at 8 Ash St, unit 2: kitchen sink, work order #2044, 2 weeks agoSent to Rick's PlumbingMonday 10:40 AM ET- Call Rick's Plumbing and wait for a call back
- Push Rick for an earlier day
- Text Ana back and forth to find a time
- Update the work order
Prefer Rick’s Plumbing for plumbing at 8 Ash St. Save the rule for the next repair.
Rule savedTuesday 12:02 PM ETBring a repair See how the process holds together
We have no customers to quote yet, so here is what you can check for yourself.
- Connect read-onlyWe prepare the connection, people, and rules with you before your team goes live.
- Explore a sample repairCreate an account to explore the demo, then walk through your own workflow with us.
- Leave with a buttonMonth-to-month with no exit fee. Billing stops at the end of the month.
- Take your cases with youExport your cases as CSV any time, on your own.
- Reach a personsupport@nowours.com. A person replies the same business day, Monday to Friday.
Under 100 doors
Assisted onboarding is included. There is no setup fee at this size.
- 1Answer a few questions, then choose a time
- 2Choose a walkthrough time
- 3Prepare your software connection with us
- 4Bring your people and rules into the process
- 5Review readiness together before going live
100 doors or more
Book a 20-minute call. We walk you through one case, from the tenant's first text to the closed work order, answer your questions and quote your setup.
Book a walkthroughQuestions
Now Ours Inc, a new company. Write to support@nowours.com and a person replies the same business day, Monday to Friday.
No. We check your property management software connection together during onboarding. Using something else? Tell us. We add systems by demand.
We're new, so we don't show logos or quotes. Explore the sample demo with an account, or book a walkthrough of your workflow. We help every portfolio size get started.
Yours. Every call and text uses your company's name. It says it is an AI assistant, and calls say they are recorded.
In the US. Only your team, and our support staff when fixing a problem, can see it. The companies that process it for us, like the ones that carry calls and texts, are listed on Subprocessors.
Our AI team does the chasing The decisions stay yours