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Tenants

Know what’s happening with your repair

You’ve reported the problem. You still need to know who’s acting, what they need from you, and whether a visit is actually confirmed.

“Do I need to stay home for this?”

You should be able to get on with your day, knowing your repair has been heard and what happens next.

Open your repair link, or sign in to your tenant account.

Your property team connects your contact details to your home. Use the link they send or sign in to see your own requests. You can also reply to maintenance texts when that channel is available.

Already connected? Sign inNeed help getting in?

Use the contact details your property team has for you. Your tenant account shows the homes and requests connected to you.

Example

Your repair has a place to startExample · Maple Street Rentals
  1. AnaYou report itWater is leaking under the kitchen cabinet.
  2. Maple Street RentalsThe team asksThanks, Ana. Is the water still running? Can you send a photo and tell us how to arrange access?
  3. AnaYour answerHome after 2. Please call first; I have a dog.
  1. Report the problemTell the team what you see
  2. Add the detailsPhotos and access notes
  3. Agree on a visitProposed, then confirmed
  4. Say if it’s fixedYour experience matters
  5. Reach the teamIf something is still wrong

Your answers stay with the repair

Your report deserves more than a ticket number

See the reported problem, the next step, and any confirmed visit. A proposed time is shown as a proposal.

Tell the team onceExample · Maple Street Rentals
  1. AnaReportWater is leaking under the kitchen cabinet.
  2. Maple Street RentalsClarifyWhere is the water coming from, and is it safe to leave it until someone arrives?
  3. AnaAdd contextI’ve turned off the supply. Here’s a photo of the line under the sink.
The details that help someone act
  • What is wrong and whereYour words stay with the report.
  • A photo when it helpsShow what you see without having to diagnose it.
  • Access and availabilityLet the team know about pets, keys, and when you can be home.

Plan your day around a real visit

Share access details, respond to a proposed time, add a photo, or say the repair still isn’t fixed.

A proposal you can answerExample · Maple Street Rentals
  1. Maple Street RentalsProposed visitGreenline can come Friday, 2–4 PM. Does that work for you?
  2. AnaYou confirmYes. Please call before you arrive.
  3. Maple Street RentalsConfirmed visitGreenline has confirmed too. Your visit is Friday, 2–4 PM.
Your next step
Kitchen sink leak · #20718 Ash St, unit 2Visit confirmed
Who
Greenline Plumbing
When
Friday, 2–4 PM ET
Access
Call before arrival; dog at home

You get a say in whether it’s fixed

The team gets your answer on the repair, so they can arrange access or review what is still wrong.

The team checks the outcome with youExample · Maple Street Rentals
  1. Maple Street RentalsRepair reportedGreenline reports the supply line replaced and sent a photo. Is the sink working now?
  2. AnaYou confirmYes, it’s dry under the cabinet now. Thank you.
Your repair outcome
Kitchen sink leak · #20718 Ash St, unit 2Repair confirmed
Provider report
Supply line replaced; photo attached
Your answer
Leak stopped
Outcome
Case closed after confirmation and checks

If someone says it’s done and it still leaks, say so

You can report that it is still not fixed and explain what you see. Your answer stays separate from the provider’s completion report. A disagreement needs review; a provider saying “done” does not become your confirmation.

Getting everyone started is part of the work.

We help your property team get the tenant contact details and entry path ready. Ask your property manager for access if you have not received a link or your home does not appear.

Property ownersVendorsIn-house techniciansProperty managersYour rules and control

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Bring a repair that keeps coming back to your team. We’ll walk through the people, the decisions, and the parts that don’t go to plan.

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