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Property owners

Understand the repair before you approve the cost

A price on its own leaves you guessing. See what was reported, what the provider found, and which work your property manager is asking you to approve.

“What am I being asked to pay for?”

You can make a confident decision when the problem, the proposed work, and the cost are in one place.

Open the secure approval link your property team sends.

Sign in as the person the link was sent to. The link opens the repair and approval request your team has shared with you, with the relevant quote and supporting context.

Help with the link from your property team

Reopen the link your property team sent and use the contact it was sent to. This page cannot grant access to a property or an approval.

Example

Grace sees the request before she decides
Maple Street RentalsThe kitchen supply line needs replacing. Review the scope, quote, and photos: Secure approval linkSample message
Maple Street RentalsFor the owner of 8 Ash StSupply line replacement$285Quote from Greenline · leak photo attachedApprove the workRequest a callWaiting for your decision

See the reason behind the price

Review the reported issue, provider findings, quote, and available photos. Repair history is shown where it has been linked to this case.

Your approval request
Kitchen sink leak · #20718 Ash St, unit 2Decision pending
Reported issue
Water under the cabinet
Provider finding
Leaking supply line
Proposed work
Replace supply line and check for leaks
Quoted cost
$285
See the supporting photoThe leak photo and provider findings sit beside the quote.
You can review before answering
  • The repair the quote belongs to
  • The work being proposed
  • Available supporting photos and linked history

A question is part of the decision

Approve the work put to you, decline with a reason, or ask the team for a call before deciding.

Ask before you decideExample · Maple Street Rentals
  1. Grace · ownerYour questionDoes the quote cover checking the cabinet for water damage?
  2. Maple Street RentalsTeam follow-upYour question is with the property team alongside the quote. The approval is still pending.
Your answer has a clear meaning
  • Approve the work put to you
  • Decline and explain why
  • Request a call before deciding
  • Review a revised quote when the scope changes

Know what your approval set in motion

Your property manager can see your decision or question with the quote it belongs to. A request for clarification stays a question.

A decision with a next step

After approval
  1. Your decisionGrace approves the quoted supply line repair
  2. SchedulingThe provider and tenant agree on a visit
  3. Repair outcomeThe provider reports the work and the tenant confirms the leak has stopped
An update with an outcomeExample · Maple Street Rentals
  1. Maple Street RentalsRepair confirmedGreenline replaced the supply line. Ana confirmed the leak has stopped. The repair photo is with the case.
  2. Grace · ownerOwner responseThank you. That answers my question.

An unanswered question does not authorize the work

Ask for clarification or decline with a reason. The decision remains visible to the team. Follow-ups do not turn silence into approval, and a revised quote needs its own review.

Getting everyone started is part of the work.

We help the property team prepare owner contacts, approval limits, and the route for sharing decisions. Your team confirms what you own and which costs need your approval.

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