Rent Manager
Rent Manager shows the work order Who follows it up?
For property managers on Rent Manager: our AI maintenance team follows up with vendors and tenants by text and call, and every step lands on the Rent Manager work order. Your team keeps working in Rent Manager. It reads your properties, tenants, vendors and work orders from Rent Manager, and closes the work order there once the fix is confirmed.
- AppFolioLiveReads and writes back. Work orders close in AppFolio.See the details
- BuildiumLiveReads and writes back. Tasks close in Buildium.See the details
- RentvineLiveReads and writes back. Work orders close in Rentvine.See the details
- Rent ManagerLiveReads and writes back. Work orders close in Rent Manager.See the details
- PropertywareLiveReads and writes back. Work orders close in Propertyware.See the details
Using something else? Tell us. We add systems by demand.
Your technicians get it first Rent Manager shows who has it
Ours offers each job to your own technicians first. Nobody free? It asks you once, then books a vendor and keeps the tenant posted. The vendor and the visit go on the Rent Manager work order.
Ours followed up #2081
In Rent Manager- Thursday 8:02 AM ETOpened work order #2081 in Rent Manager from Tess's text: a dripping water heater valve at 19 Oak Ct
- Thursday 8:05 AM ETOffered it to Lee, your technician, in the technician app
- Thursday 8:20 AM ETLee is booked until Friday, so it asked you once: send it to Harbor Plumbing?
- Thursday 9:02 AM ETSent it to Harbor Plumbing after your tap
- Thursday 9:30 AM ETBooked Harbor Plumbing for Friday 9:00 AM ET and texted Tess the time
- Thursday 9:31 AM ETSet the vendor and the visit on #2081 in Rent Manager
- TessThursday 7:58 AM ETThe valve on the water heater is dripping into the pan.
- OursThursday 8:00 AM ETThanks, Tess. It's case #2081. Is water reaching the floor or an outlet?
- TessThursday 8:01 AM ETNo, just the pan.
- OursThursday 9:30 AM ETHarbor Plumbing can come Friday at 9:00 AM ET. Does that work? Reply YES or send a better time.
- TessThursday 9:34 AM ETYES
A repeat repair? It checks Rent Manager before anyone is sent
It reads earlier work orders at the unit from Rent Manager, so a repeat job is flagged first. You choose who goes back, with one tap. Then it does the chasing in your company's name.
This sink was repaired 2 weeks ago, on #2044. Send it to Rick's Plumbing?
Earlier repair on Rent Manager work order #2044Sent to Rick's PlumbingMonday 10:40 AM ET- Opened
- Monday 9:18 AM ET
- Vendor
- Rick's Plumbing
- Visit
- Tuesday 10:00 AM ET
- Fix
- Replaced the supply line
- Tenant
- “Yes, all dry.”
- Closed
- Tuesday 11:52 AM ET
- RickMonday 11:58 AM ETI can take a look Thursday.
- OursMonday 12:01 PM ETAna's water is off, and it's your repair from 2 weeks ago. Could you come tomorrow?
- RickMonday 12:20 PM ETFor you, sure. Tomorrow at 10:00 AM ET.
Prepare your Rent Manager connection with us
Every size gets assisted onboarding. We prepare your software connection, people, and rules together. Any one-time setup cost is quoted before you commit.
Starting with Rent Manager
- 1Tell us about your teamYour people, software and approval rules.
- 2Connect Rent Manager in Settings, under IntegrationsIt starts read-only. Nothing reaches your tenants or vendors yet.
- 3See its drafts on your real work ordersReview how the connection fits your workflow with our team.
- 4Prepare your people and rulesWe help with staff, tenants, owners, vendors, and technicians.
- 5Review readiness together before going liveWe agree billing, access, and communication rules with your team.
Questions
No. Rent Manager stays your record. The work order opens, updates and closes there.
Someone with administrator access to your Rent Manager account. The setup screen in Settings, under Integrations, walks through each step.
Only after the tenant confirms the fix, or the vendor or technician marks it done with a photo or note. That confirmation goes on the work order as a note.
Yes. We help prepare your Rent Manager connection and review access, people, and communication rules with you before going live.
Yes. Your team keeps working in Rent Manager, and Ours pauses a case when someone on your team changes it.
Any time, in settings or in Rent Manager. Its access stops, and your work orders stay in Rent Manager.
Keep reading
- Rent Manager service issuesHow a request moves, and where the follow-up drops
- Works with your softwareAppFolio, Buildium, Rentvine and more
- You stay in chargeYou decide, and it uses the rules you write
- Onboarding vendorsW-9s, insurance and what you expect
- Security and dataWhat we access and how it's stored
- QuestionsStraight answers on control, price and software
Rent Manager work orders that get followed up without you